Refund & Cancellation Policy

1. Membership Purchases

Membership fees are associated with access to the applicable membership benefits for the stated membership period.

Once a membership has been activated or its benefits have been used, the membership fee will generally not be refundable, except where a refund is required under applicable law or expressly approved by GetOnDeal.

If a membership has been purchased but has not been activated or used, a cancellation request may be considered subject to the specific membership terms displayed at the time of purchase.

Any promotional, discounted or complimentary membership may have separate refund conditions.

2. Offer Purchases

Where GetOnDeal separately charges a user for an offer, voucher or similar product, cancellation and refund eligibility will depend on the conditions displayed for that particular offer.

An offer that has already been redeemed will generally not be eligible for refund unless:

• The applicable offer terms provide otherwise; or
• The refund is required under applicable law.

Expired offers are generally not refundable unless otherwise stated.

3. Restaurant and Venue Bookings

Where a booking is made through GetOnDeal, the applicable booking cancellation conditions will be displayed during the booking process where available.

Depending on the Partner Venue, cancellation may result in:

• Full refund
• Partial refund
• No refund
• Rescheduling
• Loss of booking deposit

The applicable booking-specific terms will prevail.

4. No-Show

If a user fails to attend a confirmed booking without cancelling within the applicable cancellation period, the booking may be treated as a no-show.

A no-show may result in the loss of any applicable booking fee, deposit or prepaid amount, subject to the specific booking conditions.

5. Event and Experience Bookings

Event and experience bookings may have specific cancellation and refund conditions.

Where applicable:

User Cancellation

Refund eligibility will depend on the cancellation period and terms displayed for the event or experience.

Event Cancellation by Organiser

If an event or experience is cancelled by GetOnDeal, the Partner Venue or organiser, GetOnDeal will communicate the applicable refund, rescheduling or alternative arrangement.

Event Rescheduling

If an event is rescheduled, users may be offered:

• Transfer to the revised date; or
• Refund where applicable under the event-specific terms.

Venue or Operational Closure

If an experience becomes unavailable due to venue closure, operational issues or other circumstances outside the user's control, GetOnDeal will communicate the available resolution.

6. Failed Payment

If your payment fails but your bank account is debited, the transaction may be automatically reversed by the payment system or payment provider.

If the amount is not reversed within the applicable banking/payment-provider timeline, the user should contact GetOnDeal with the transaction reference.

GetOnDeal may require transaction details to investigate the issue.

7. Duplicate Payment

If the same transaction is successfully charged more than once due to a technical or payment-processing issue, the additional successful charge will be reviewed for refund.

The refund will normally be processed through the original payment method.

8. Payment Successful but Booking Not Confirmed

If payment is successfully completed but a booking is not confirmed, GetOnDeal will review the transaction.

Depending on the circumstances, the user may receive:

• Booking confirmation;
• Alternative booking;
• Refund; or
• Another appropriate resolution.

9. Offer Not Honoured by Partner Venue

If a user presents a valid GetOnDeal offer and the Partner Venue does not honour it contrary to the published offer conditions, the user should contact GetOnDeal as soon as reasonably possible.

The user may be required to provide:

• Membership/account details
• Offer information
• Date and time
• Venue details
• Billing information
• Photographs/screenshots
• Other information reasonably required to investigate the complaint

GetOnDeal will review the matter and coordinate with the Partner Venue where appropriate.

10. Refund Processing

Approved refunds will generally be processed through the original payment method.

The time taken for the amount to reflect in the user's account may depend on:

• Payment gateway
• Bank
• Card issuer
• UPI provider
• Other financial institution

GetOnDeal cannot guarantee the exact time taken by a third-party payment provider or bank.

11. Non-Refundable Charges

Certain charges may be non-refundable where clearly disclosed before purchase.

These may include certain:

• Memberships
• Event tickets
• Experience bookings
• Booking deposits
• Promotional purchases
• Convenience or processing charges, where applicable

Any non-refundable component should be disclosed to the user before the transaction is completed.

12. Refund Request

For a refund or cancellation request, users should contact GetOnDeal with:

• Registered name
• Mobile number/email
• Booking or transaction ID
• Date of transaction
• Reason for request
• Relevant supporting information

GetOnDeal may request additional information where necessary to verify the transaction.

13. Fraudulent Transactions

GetOnDeal reserves the right to investigate transactions suspected to involve:

• Fraud
• Unauthorized use
• Manipulation
• Duplicate claims
• False refund requests
• Abuse of promotional benefits

Refunds may be withheld or transactions may be cancelled where permitted by applicable law.

14. Consumer Rights

Nothing in this Policy is intended to remove or restrict any consumer right or remedy that cannot legally be excluded.

The Consumer Protection Act, 2019 and associated consumer-protection framework remain relevant to consumer transactions in India.

15. Changes to This Policy

GetOnDeal may update this Refund & Cancellation Policy from time to time.

The updated version will be published on the Platform with a revised “Last Updated” date.

16. Contact Us

For faster resolution, please mention “Refund Request” or “Cancellation Request” in the subject line.